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Help Center
Tungsten SafeCom
AI
RPA
Software Testing
Professional Services
Printix
Security
PaperCut MF
FAQs
How to
Troubleshooting
Known Issues
Tungsten SafeCom
How to
FAQs
Known Issues
Troubleshooting
Tungsten ControlSuite
Tungsten AutoStore
Tungsten Equitrac
eCopy ShareScan
Tungsten SafeCom
Tungsten SafeCom streamlines the print processes, reducing costs and enabling you to safely control printing operations through a single solution.
How to
SafeCom Logging Instructions (How to)
Install SafeCom Go Kyocera with an USB key (How to)
Configure a Safecom Controller on a network without DHCP server (How to)
Configure signed LDAP for user import/sync (How to)
Disable Store Doc on first server. Force SafeCom mulitserver environment to store PULL print jobs on users homeserver (How to)
How to recreate fresh databases for SafeCom Single / Primary server (How to)
How do I collect Safecom system information to attach to support tickets? (How to)
How do I collect logs on Safecom Go Ricoh from S87 nnn.030*03 onwards (How to)
Why am not able to delete or disable the safecom trace folder? (How to)
How do I disable store doc on first server? (How to)
How do I recreate empty SafeCom-databases? (How-to)
How do I change access control on HP Futuresmart devices? (How-to)
Improve collection of offline tracking in SafeCom Multiserver setup (How to)
Restrict memory usage on Microsoft SQL Server / SQL Express (How to)
How do I configure my Safecom Controller without access to DHCP-server or forgotten IP-address. (How-to)
ID Controller Password policy (How to)
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FAQs
Safecom supported devices (FAQs)
Is SafeCom affected by the Apache Log4J vulnerability?
Safecom Go Loading as Safecom P-Go (FAQs)
Folders to exclude from AntiVirus Scans (FAQs)
SafeCom: Can the Administrator console be installed through a script (silent installation)? (FAQs)
Which devices are supported by SafeCom? (FAQs)
What are the SafeCom server requirements? (FAQs)
What operating systems do the SafeCom server support? (FAQ)
What Client Operating Systems do SafeCom Support? (FAQ)
How can I get a SafeCom trial license? (FAQ)
How to request a new SafeCom license for a new server (FAQs)
What happens with my SafeCom-server when the maintenance expire date reaches? (FAQ)
What does the "License violation"-error means when adding a new Safecom-license? (FAQ)
What is a SafeCom multi server environment? (FAQ)
When do I need a SafeCom multiserver environment? (FAQ)
SafeCom G3 and G4 Multiserver becomes slow over time when installed SafeCom device software is older than April 2nd. 2012 (FAQs)
G3 - Missing SQL indexes on newly added Safecom Secondary server (FAQs)
Is SafeCom device server dependent on Java? (FAQs)
Is it possible to find devices with a serial number in safecom administrator?(FAQs)
What does the ID Controller status lights mean? (FAQs)
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Known Issues
SafeCom G4 installed on external SQL 2012 instance. Restart of the SafeCom service deletes the 4 SafeCom databases (Known Issues)
Known limitations with SafeCom Device Server Failover (Known Issues)
SafeCom: HP Limo: Slow Authentication on Device Server (Known Issues)
Login and connection issues with SafeCom 2 Port Controller after Xerox Base Firmware upgrade (Known Issues)
SafeCom Administrator: Repair Replication gives error 23 (Known Issues)
Print Job ownership is being mixed up on environments based on Windows Server 2008R2 Terminal Services (and Citrix) (Known Issues)
Compatibility Issue with SafeCom Go FutureSmart and HP FutureSmart Bundle Version 3.4 firmware (Known Issues)
SafeCom Device Server 90*10 does not support Java 9 (Known Issues)
SafeCom G4 520*10: After Installation (using Windows Authentication Setup) login to SafeCom Administrator fails (Known Issues)
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Troubleshooting
SafeCom Go devices displaying "License Error" error (Troubleshooting)
SafeCom Go HP embedded not showing the PULL print icon (Troubleshooting)
SafeCom GO HP FS: After Go installation SafeCom Configuration not visible on EWS (Troubleshooting)
SafeCom Go Xerox continuous reboot cycle (Troubleshooting)
When trying to access the SafeCom Device Server webpage it shows error 404 - Page not found (Troubleshooting)
SQL Memory Usage in SafeCom (Troubleshooting)
SafeCom Report "User Printing by Org Unit" not showing users if export is generated through rptexport.exe (Troubleshooting)
SafeCom Server: SQL Error: set StatisticInfo - Arithmetic overflow error converting expression to data type int (Troubleshooting)
Do not install SafeCom Print Client and SafeCom Server on the same Windows server (Troubleshooting)
SafeCom G4 520*10: Installation error on Windows Server 2012 R2 (Troubleshooting)
SafeCom Go HP FS: "device is not yet configured, please try again later"(Troubleshooting)
What does my SafeCom error code indicate? (Troubleshooting)
Why does my SafeCom-device show the error: "Out of order"? (Troubleshoting)
My print jobs gets stuck in shared Windows Printer Queue with status "Sent to printer" (Troubleshooting)
Why are print jobs getting stuck in the Windows print queue after upgrading to Safecom G4 520*09? (Troubleshooting)
Importing AD users not working (Troubleshooting)
Why does the SafeCom installer complain about pending restart ? (Troubleshooting)
What is the password of SQL-user 'safecom'? (Troubleshoting)
Help! My Canon printer is printing rubbish after a server upgrade!
SafeCom Administrator shows "database failure (2)" when opening the device list (Troubleshooting)
SafeCom "Job inaccesible" error shown on device control panel (Troubleshooting)
Invalid eCopy TCP header error message when attempting to add a Ricoh MFP in ShareScan (Troubleshooting)
SafeCom G4 520*10 with SQL Server 2016: Replication setup through SafeCom does not work (Troubleshooting)
Why doesn't setup replication work from SafeCom? (Troubleshooting)
SafeCom Administrator - Error Exporting Tracking Data (Troubleshooting)
SafeCom Device Server with Windows Server 2012 / 2012 R2 requires SNMP service (Troubleshooting)
SafeCom Administrator is unable to detect the type of device being added (Troubleshooting)
My ricoh devices shows "Out of Order" (Troubleshooting)
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