---
title: Safecom Go Loading as Safecom P-Go (FAQs)
description: When installing Safecom Go it is grabbing a Safecom P-Go license instead of Safecom Go license
---

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# Safecom Go Loading as Safecom P-Go (FAQs)

## When installing Safecom Go it is grabbing a Safecom P-Go license instead of Safecom Go license

### Problem Statement:

When installing Safecom Go it is grabbing a Safecom P-Go license instead of Safecom Go license

### Cause:

Safecom Go will be loaded as P-Go if none of the following tracking options was selected "Copy" or "Folder" or "Fax" or "Email".

#### Resolution:

Use the configuration web page of your device to configure SafeCom Go to enable tracking of "Copy" and/or "Folder" and/or "Fax" and/or "Email".

 

[Link to original article](https://knowledge.kofax.com/MFD_Productivity/SafeCom/Troubleshooting/Safecom_Go_Loading_as_Safecom_P-Go)

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