---
title: Importing AD users not working (Troubleshooting)
description: Import of AD users fails
---

[Skip to content](https://help.bestofbreed.eu/importing-ad-users-not-working#main-content)

English

Show submenu for translations

[Create a ticket](https://help.bestofbreed.eu/kb-tickets/new?hsLang=en)

![BestofBreed\_logo.svg\]](https://help.bestofbreed.eu/hubfs/BestofBreed_logo.svg)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Create a ticket](https://help.bestofbreed.eu/kb-tickets/new)
- [Home](http://bestofbreed.no/)

[Home](http://bestofbreed.no/)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://help.bestofbreed.eu/?hsLang=en)
2. [Tungsten SafeCom](https://help.bestofbreed.eu/tungsten-safecom?hsLang=en)
3. [Troubleshooting](https://help.bestofbreed.eu/tungsten-safecom?hsLang=en#troubleshooting)

# Importing AD users not working (Troubleshooting)

## Import of AD users fails

#### Problem statement:

User Import of AD users not working. Running the task manually shows an error of "Reading Databases Objects" - failed 

![](https://files.mtstatic.com/site_12304/5736/0?Expires=1614681072&Signature=MulNHWz6dBhrg-EOR~zfFs0Yv60qpfBQWHdX913j53YvuwtIvc3Aihi2VoOis0NY0pGPl1n3Akz0Np3X9BG14eYWF9rX1C65-~fyicX85AHoHptkw1tk6GLuoizHqb10oF1MLSVTlFRp-rYnsobJI38-C003jWe4Ok25phTbh5Y_&Key-Pair-Id=APKAJ5Y6AV4GI7A555NA)

Import Log shows error: "Unknown user name or bad password. Error! Bad completion code(-4)". 

![](https://files.mtstatic.com/site_12304/5737/0?Expires=1614680882&Signature=SqGtLToAPDwFfHPcgwg3YCCQbtavcJBrxw0sRo3sD12i5WEhpfsgGxRlyLR33BkndpnheCRP0C-PrjdrV-tuLNHnllsogeleHdUP-L7cqFuKR6UMc3wh-5i5H00ohhckoHiwKlx7yqeeFVX6yRAiub~pi62KSxR0bj7ibLgs-gA_&Key-Pair-Id=APKAJ5Y6AV4GI7A555NA)

#### Issue:

The SafeCom Administrator username or password for the User Import configuration is wrong.

#### Solution:

The error is within the SafeCom Administrator account. Need to make sure the SafeCom user has administrator rights and the correct password. 

![](https://files.mtstatic.com/site_12304/5735/0?Expires=1614681089&Signature=t4yVXERlWRAtXz0leAjRr1Zi-fwb92wx5vkYTGxlP3Ec0aio2ukTnApWbMmCUdZ8OqeMRlA6fiH6Lh5UvJbn3HczPtHNvCelaG73zp45qiNPLZaclkPppDPUhV8nxvunxM93GEYvfN-AK5oGKf7EtRwCb8WJ49V~mU9BUcBlICQ_&Key-Pair-Id=APKAJ5Y6AV4GI7A555NA)

![](https://files.mtstatic.com/site_12304/5738/0?Expires=1614681082&Signature=uxuUl0GBA~wbTG7xeZUkcjsgqjJqsN1zr~s2u1GDEDPU4EqMZypuH-JBBlNhLlFAlTjtLS-FKTuTpbpWBo202U6db7YxSM1NlU6QtvKrgaYSjPppnjR6KIjhrOuF8XxzfrJpRXOX9b-obRD9-LXBcR-OrZYd7o3yURiQCmGc3Yk_&Key-Pair-Id=APKAJ5Y6AV4GI7A555NA)

 

[Link to original article](https://knowledge.kofax.com/MFD_Productivity/SafeCom/Troubleshooting/Import_of_AD_users_fails)

 

 

 

- [AI](https://help.bestofbreed.eu/ai?hsLang=en)
- [RPA](https://help.bestofbreed.eu/rpa?hsLang=en#main-content)

    - [Software Testing](https://help.bestofbreed.eu/rpa?hsLang=en#software-testing)
- [Professional Services](https://help.bestofbreed.eu/professional-services?hsLang=en)
- [Printix](https://help.bestofbreed.eu/printix?hsLang=en#main-content)

    - [Security](https://help.bestofbreed.eu/printix?hsLang=en#security)
- [PaperCut MF](https://help.bestofbreed.eu/papercut-mf?hsLang=en#main-content)

    - [FAQs](https://help.bestofbreed.eu/papercut-mf?hsLang=en#faqs)
    - [How to](https://help.bestofbreed.eu/papercut-mf?hsLang=en#how-to)
    - [Troubleshooting](https://help.bestofbreed.eu/papercut-mf?hsLang=en#troubleshooting)
    - [Known Issues](https://help.bestofbreed.eu/papercut-mf?hsLang=en#known-issues)
- [Tungsten SafeCom](https://help.bestofbreed.eu/tungsten-safecom?hsLang=en#main-content)

    - [How to](https://help.bestofbreed.eu/tungsten-safecom?hsLang=en#how-to)
    - [FAQs](https://help.bestofbreed.eu/tungsten-safecom?hsLang=en#faqs)
    - [Known Issues](https://help.bestofbreed.eu/tungsten-safecom?hsLang=en#known-issues)
    - [Troubleshooting](https://help.bestofbreed.eu/tungsten-safecom?hsLang=en#troubleshooting)
- [Tungsten ControlSuite](https://help.bestofbreed.eu/tungsten-controlsuite?hsLang=en)
- [Tungsten AutoStore](https://help.bestofbreed.eu/tungsten-autostore?hsLang=en)
- [Tungsten Equitrac](https://help.bestofbreed.eu/tungsten-equitrac?hsLang=en)

[![Chill listening crop-3](https://help.bestofbreed.eu/hubfs/BestofBreed_logo.svg "Chill listening crop-3")](https://www.bestofbreed.no?hsLang=en)

Service isn't something you get - You experience it!

<https://www.linkedin.com/company/best-of-breed-as/?viewAsMember=true> <https://www.facebook.com/bestofbreed/> <https://twitter.com/bestofbreedas>

Copyright © 2026, Best of Breed