Importing AD users not working (Troubleshooting)

Import of AD users fails

Problem statement:

User Import of AD users not working. Running the task manually shows an error of "Reading Databases Objects" - failed 

Import Log shows error: "Unknown user name or bad password. Error! Bad completion code(-4)". 


The SafeCom Administrator username or password for the User Import configuration is wrong.


The error is within the SafeCom Administrator account. Need to make sure the SafeCom user has administrator rights and the correct password. 


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