How do I recreate empty SafeCom-databases? (How-to)

This method makes you able to "start over" on the existing server.

NB: If you are using a multiserver environment with slave servers, you might need additional steps. This covers only the master or a standalone server. Any slaves might become corrupt.


  1. You need access to SQL Management Studio. If you are running a standalone server with the SQL-Express running on the same server you can install Management Studio on the same server. Are the SQL running on a separate SQL-server the Management Studio is most likely already available on that server.
  2. Login to the SQL-instance running the SafeCom-databases. If in doubt you can find this in the registry path on the SafeCom-server: HKEY_LOCAL_MACHINE\SOFTWARE\ SafeCom\SafeComG4\Database
  3. Running SQL management server on the same server as the SQL-Express usually grants you access if you use Windows Authentication and have local admin access to the server, if not you will need a user account. Try the safecominstall-user found in the manual (only available on external SQL-servers), or a Windows user account you expect to have admin rights. If you need the password for the 'safecom'-user you need to contact us and provide the hostname of the server. Only Kofax can provide this password if necessary and is usually not provided by default during installation. 
  4. Stop the SafeCom Service.
  5. When logged in to the SQL management server, locate the 4 databases: sccore, scevent, sctracking and scpurse. 
  6. Backup these 4 databases to have a disaster recovery available. (could also be done through the scbackup -b command)
  7. Locate the folder where these 4 databases are stored on the server.
  8. Delete these 4 databases. Tick the "Close existing connections" to force the deletion.
  9. Verify the folder where the databases are stored and verify if they are deleted. If not you can delete them manually now. (each database usually consists of a database-file and a transaction-logfile).
  10. Start the SafeCom Service
  11. Wait a minute and log in to the SafeCom Administrator. Voila!