---
title: SafeCom Device Server with Windows Server 2012 / 2012 R2 requires SNMP service (Troubleshooting)
description: SafeCom Device Server with Windows Server 2012 / 2012 R2 requires SNMP service
---

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# SafeCom Device Server with Windows Server 2012 / 2012 R2 requires SNMP service (Troubleshooting)

## SafeCom Device Server with Windows Server 2012 / 2012 R2 requires SNMP service

When using SafeCom Device Server S82 060.090\*07 or later and it is installed on a Windows Server 2012 / 2012 R2.

If the user has an empty document job list and logs into the Device using the ID Controller the ID Controller gets into a hung state.

The ID Controller needs to be restarted to solve the issue.

SafeCom Device Server S82 060.090\*07 or later when installed on a Windows Server 2012 / 2012 R2 requires the SNMP Service feature needs to be install and run.

To install this feature please follow these steps.

Open the Windows Server Manager -\> Features -\> Add Features -\> Select the SNMP Service -\> install it. (see attached screen)

Ensure that the SNMP service is started.

Now the ID Controller will not hang if a user with an empty document job list logs in.

 

Attachments:

[SNMP Settings.pdf](https://help.bestofbreed.eu/hubfs/SNMP_Settings.pdf?hsLang=en)

 

[Link to original article](https://knowledge.kofax.com/MFD_Productivity/SafeCom/Troubleshooting/SafeCom_Device_Server_with_Windows_Server_2012_%2F%2F_2012_R2_requires_SNMP_service)

 

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