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      ShareScan: Java requirements (FAQs)

      This article provides requirements for Java Runtime Environment when running ShareScan 6.x and 5.x.

      Java versions are updated with ShareScan releases.  Kofax recommends using the latest versions to ShareScan to receive the available security fixes.

      Note: the 32-bit version of Java must be used regardless of the OS bitness, since Apache Tomcat is a 32-bit application. The service will not work using the 64-bit version of Java.

      After ShareScan v6.3 Oracle JRE platform has been changed to Amazon Corretto.

      Required Java Versions: 

       ShareScan version

       Java version

      ShareScan 6.3

      Amazon Correctto 8

      ShareScan 6.2

      Java Runtime Environment 8 Update 192

      ShareScan 6.1 Service Pack 1

      Java Runtime Environment 8 update 172

      ShareScan 6.1

      Java Runtime Environment 8 update 152

      ShareScan 6.0 RTM

      Java Runtime Environment 8 update 131

      ShareScan 5.4 Sevice Pack 2

      Java Runtime Environment 8 update 91

      ShareScan 5.4 Sevice Pack 1  

      Java Runtime Environment 8 update 65

      ShareScan 5.4 RTM

      Java Runtime Environment 7 update 76

      ShareScan 5.2 Service Pack 2  

      Java Runtime Environment 7 update 51 

      ShareScan 5.2 RTM

      Java Runtime Environment 7 update 45

      ShareScan 5.1 Service Pack 1  

      Java Runtime Environment 7 update 17

      ShareScan 5.1 RTM

      Java Runtime Environment 6 Update 37

      ShareScan 5.0 Service Packs 5 & 6

      Java Runtime Environment 6 Update 31

      ShareScan 5.0 Service Pack 4 

      Java Runtime Environment 6 Update 31

      ShareScan 5.0 RTM

      Java Runtime Environment 6 Update 22

      A common problem of a Java version mismatch is the Apache Tomcat service not starting. Newer java versions than mentioned above are known to cause issues and are not supported. If an unsupported Java version is installed, the following is recommended.

      1. Open Windows Services and stop the Apache Tomcat service.
      2. Uninstall all installed Java versions.
      3. Reinstall the required Java version corresponding to the ShareScan version and Service Pack being used.
      4. Open Windows Services and start the Apache Tomcat service.
      5. Disable Automatic Updates for the Java Runtime Environment, to prevent an accidental update to an incompatible version.