--- title: Tungsten SafeCom | Help Center description: Tungsten SafeCom streamlines the print processes, reducing costs and enabling you to safely control printing operations through a single solution. --- [Skip to content](https://help.bestofbreed.eu/tungsten-safecom#main-content) - [English](https://help.bestofbreed.eu/tungsten-safecom) - [Suomi](https://help.bestofbreed.eu/fi/tungsten-safecom) English Show submenu for translations [Create a ticket](https://help.bestofbreed.eu/kb-tickets/new) ![BestofBreed\_logo.svg\]](https://help.bestofbreed.eu/hubfs/BestofBreed_logo.svg) Open main navigation Close main navigation - - [English](https://help.bestofbreed.eu/tungsten-safecom) - [Suomi](https://help.bestofbreed.eu/fi/tungsten-safecom) English Show submenu for translations - [Create a ticket](https://help.bestofbreed.eu/kb-tickets/new) - [Home](http://bestofbreed.no/) [Home](http://bestofbreed.no/) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.bestofbreed.eu/) 2. [Tungsten SafeCom](https://help.bestofbreed.eu/tungsten-safecom) # Tungsten SafeCom Tungsten SafeCom streamlines the print processes, reducing costs and enabling you to safely control printing operations through a single solution. ## How to - [How do I collect Safecom system information to attach to support tickets? (How to)](https://help.bestofbreed.eu/how-do-i-collect-safecom-system-information) - [How do I collect logs on Safecom Go Ricoh from S87 nnn.030\*03 onwards (How to)](https://help.bestofbreed.eu/how-do-i-collect-logs-on-safecom-go-ricoh) - [Why am not able to delete or disable the safecom trace folder? (How to)](https://help.bestofbreed.eu/why-am-not-able-to-delete-or-disable-the-safecom-trace-folder) - [How do I disable store doc on first server? (How to)](https://help.bestofbreed.eu/how-do-i-disable-store-doc-on-first-server) - [How do I recreate empty SafeCom-databases? (How-to)](https://help.bestofbreed.eu/how-to-recreate-empty-safecom-databases) - [How do I change access control on HP Futuresmart devices? (How-to)](https://help.bestofbreed.eu/how-do-i-change-access-control-on-hp-devices) - [Improve collection of offline tracking in SafeCom Multiserver setup (How to)](https://help.bestofbreed.eu/improve-collection-of-offline-tracking-in-safecom-multiserver-setup) - [Restrict memory usage on Microsoft SQL Server / SQL Express (How to)](https://help.bestofbreed.eu/restrict-memory-usage-on-microsoft-sql-server-/-sql-express) - [How do I configure my Safecom Controller without access to DHCP-server or forgotten IP-address. (How-to)](https://help.bestofbreed.eu/how-do-i-reset-my-safecom-controller) - [ID Controller Password policy (How to)](https://help.bestofbreed.eu/id-controller-password-policy) - [SafeCom Logging Instructions (How to)](https://help.bestofbreed.eu/safecom-logging-instructionshow-to) - [Install SafeCom Go Kyocera with an USB key (How to)](https://help.bestofbreed.eu/install-safecom-go-kyocera-with-an-usb-keyhow-to) - [Configure a Safecom Controller on a network without DHCP server (How to)](https://help.bestofbreed.eu/configure-a-safecom-controller-on-a-network-without-dhcp-serverhow-to) - [Configure signed LDAP for user import/sync (How to)](https://help.bestofbreed.eu/configure-signed-ldap-for-user-import/sync) - [Disable Store Doc on first server. Force SafeCom mulitserver environment to store PULL print jobs on users homeserver (How to)](https://help.bestofbreed.eu/disable-store-doc-on-first-server.-force-safecom-mulitserver-environment-to-store-pull-print-jobs-on-users-homeserver) - [How to recreate fresh databases for SafeCom Single / Primary server (How to)](https://help.bestofbreed.eu/how-to-recreate-fresh-databases-for-safecom-single-/-primary-serverhow-to) See less ▼ ## FAQs - [Safecom supported devices (FAQs)](https://help.bestofbreed.eu/safecom-supported-devices) - [SafeCom: Can the Administrator console be installed through a script (silent installation)? (FAQs)](https://help.bestofbreed.eu/safecom-can-the-administrator-console-be-installed-through-a-script-silent-installation) - [Is SafeCom affected by the Apache Log4J vulnerability?](https://help.bestofbreed.eu/is-safecom-affected-by-the-apache-log4j-vulnerability-faq) - [Which devices are supported by SafeCom? (FAQs)](https://help.bestofbreed.eu/which-devices-are-supported-by-safecom) - [What are the SafeCom server requirements? (FAQs)](https://help.bestofbreed.eu/what-are-the-safecom-server-requirements) - [What operating systems do the SafeCom server support? (FAQ)](https://help.bestofbreed.eu/os_supported_by_safecom_server) - [What Client Operating Systems do SafeCom Support? (FAQ)](https://help.bestofbreed.eu/what-client-operating-systems-do-safecom-support) - [How can I get a SafeCom trial license? (FAQ)](https://help.bestofbreed.eu/how-can-i-get-a-safecom-trial-license) - [How to request a new SafeCom license for a new server (FAQs)](https://help.bestofbreed.eu/how-to-request-a-new-safecom-license-for-a-new-server) - [What happens with my SafeCom-server when the maintenance expire date reaches? (FAQ)](https://help.bestofbreed.eu/what-happens-with-my-safecom-server-when-the-maintenance-expire-date-reaches) - [What does the "License violation"-error means when adding a new Safecom-license? (FAQ)](https://help.bestofbreed.eu/what-does-the-license-violation-error-means-when-adding-a-new-safecom-license) - [What is a SafeCom multi server environment? (FAQ)](https://help.bestofbreed.eu/what-is-a-safecom-multi-server-environment) - [When do I need a SafeCom multiserver environment? (FAQ)](https://help.bestofbreed.eu/when-do-i-need-a-safecom-multiserver-environment) - [SafeCom G3 and G4 Multiserver becomes slow over time when installed SafeCom device software is older than April 2nd. 2012 (FAQs)](https://help.bestofbreed.eu/safecom-g3-and-g4-multiserver-becomes-slow-over-time-when-installed-safecom-device-software-is-older-than-april-2nd.-2012) - [G3 - Missing SQL indexes on newly added Safecom Secondary server (FAQs)](https://help.bestofbreed.eu/missing-sql-indexes-on-newly-added-safecom-secondary-server) - [Is SafeCom device server dependent on Java? (FAQs)](https://help.bestofbreed.eu/is-safecom-device-server-dependant-of-java) - [Is it possible to find devices with a serial number in safecom administrator?(FAQs)](https://help.bestofbreed.eu/is-it-possible-to-find-devices-with-a-serial-number) - [What does the ID Controller status lights mean? (FAQs)](https://help.bestofbreed.eu/id-controller-status-lights) - [Safecom Go Loading as Safecom P-Go (FAQs)](https://help.bestofbreed.eu/safecom-go-loading-as-safecom-p-go) - [Folders to exclude from AntiVirus Scans (FAQs)](https://help.bestofbreed.eu/folders-to-exclude-from-antivirus-scansfaqs) See less ▼ ## Known Issues - [SafeCom: HP Limo: Slow Authentication on Device Server (Known Issues)](https://help.bestofbreed.eu/safecom-hp-limo-slow-authentication-on-device-server) - [Login and connection issues with SafeCom 2 Port Controller after Xerox Base Firmware upgrade (Known Issues)](https://help.bestofbreed.eu/login-and-connection-issues-with-safecom-2-port-controller-after-xerox-base-firmware-upgrade) - [SafeCom Administrator: Repair Replication gives error 23 (Known Issues)](https://help.bestofbreed.eu/safecom-administrator-repair-replication-gives-error-23) - [Print Job ownership is being mixed up on environments based on Windows Server 2008R2 Terminal Services (and Citrix) (Known Issues)](https://help.bestofbreed.eu/print-job-ownership-is-being-mixed-up-on-environments-based-on-windows-server-2008r2-terminal-services-and-citrix) - [Compatibility Issue with SafeCom Go FutureSmart and HP FutureSmart Bundle Version 3.4 firmware (Known Issues)](https://help.bestofbreed.eu/compatibility-issue-with-safecom-go-futuresmart-and-hp-futuresmart-bundle-version-3.4-firmware) - [SafeCom Device Server 90\*10 does not support Java 9 (Known Issues)](https://help.bestofbreed.eu/safecom-device-server-9010-does-not-support-java-9known-issues) - [SafeCom G4 520\*10: After Installation (using Windows Authentication Setup) login to SafeCom Administrator fails (Known Issues)](https://help.bestofbreed.eu/safecom-g4-52010-after-installation-using-windows-authentication-setup-login-to-safecom-administrator-fails) - [SafeCom G4 installed on external SQL 2012 instance. Restart of the SafeCom service deletes the 4 SafeCom databases (Known Issues)](https://help.bestofbreed.eu/safecom-g4-installed-on-external-sql-2012-instance.-restart-of-the-safecom-service-deletes-the-4-safecom-databases) - [Known limitations with SafeCom Device Server Failover (Known Issues)](https://help.bestofbreed.eu/known-limitations-with-safecom-device-server-failoverknown-issues) See less ▼ ## Troubleshooting - [What does my SafeCom error code indicate? (Troubleshooting)](https://help.bestofbreed.eu/what-does-my-safecom-error-code-indicate) - [Why does my SafeCom-device show the error: "Out of order"? (Troubleshoting)](https://help.bestofbreed.eu/why-does-my-device-show-the-error-out-of-order) - [My print jobs gets stuck in shared Windows Printer Queue with status "Sent to printer" (Troubleshooting)](https://help.bestofbreed.eu/my-print-jobs-gets-stuck-in-shared-windows-printer-queue-with-status-sent-to-printer) - [Why are print jobs getting stuck in the Windows print queue after upgrading to Safecom G4 520\*09? (Troubleshooting)](https://help.bestofbreed.eu/after-upgrading-to-safecom-g4-52009-print-jobs-are-stuck-in-the-windows-print-queue) - [Importing AD users not working (Troubleshooting)](https://help.bestofbreed.eu/importing-ad-users-not-working) - [Why does the SafeCom installer complain about pending restart ? (Troubleshooting)](https://help.bestofbreed.eu/why-does-the-safecom-installer-complain-about-pending-restart) - [What is the password of SQL-user 'safecom'? (Troubleshoting)](https://help.bestofbreed.eu/what-is-the-password-of-sql-user-safecom) - [Help! My Canon printer is printing rubbish after a server upgrade!](https://help.bestofbreed.eu/help-my-canon-printer-is-printing-rubbish-after-a-server-upgrade) - [SafeCom Administrator shows "database failure (2)" when opening the device list (Troubleshooting)](https://help.bestofbreed.eu/safecom-administrator-shows-database-failure-2-when-opening-the-device-list) - [SafeCom "Job inaccesible" error shown on device control panel (Troubleshooting)](https://help.bestofbreed.eu/safecom-job-inaccesible-error-shown-on-device-control-panel) - [Invalid eCopy TCP header error message when attempting to add a Ricoh MFP in ShareScan (Troubleshooting)](https://help.bestofbreed.eu/invalid-ecopy-tcp-header-error-message-when-attempting-to-add-a-ricoh-mfp-in-sharescanknown-issues) - [SafeCom G4 520\*10 with SQL Server 2016: Replication setup through SafeCom does not work (Troubleshooting)](https://help.bestofbreed.eu/safecom-g4-52010-with-sql-server-2016-replication-setup-through-safecom-does-not-work) - [Why doesn't setup replication work from SafeCom? (Troubleshooting)](https://help.bestofbreed.eu/why-doesnt-setup-replication-work-from-safecom) - [SafeCom Administrator - Error Exporting Tracking Data (Troubleshooting)](https://help.bestofbreed.eu/safecom-administrator-error-exporting-tracking-data) - [SafeCom Device Server with Windows Server 2012 / 2012 R2 requires SNMP service (Troubleshooting)](https://help.bestofbreed.eu/safecom-device-server-with-windows-server-2012-/-2012-r2-requires-snmp-service) - [SafeCom Administrator is unable to detect the type of device being added (Troubleshooting)](https://help.bestofbreed.eu/safecom-administrator-is-unable-to-detect-the-type-of-device-being-added) - [My ricoh devices shows "Out of Order" (Troubleshooting)](https://help.bestofbreed.eu/my-ricoh-devices-shows-out-of-order) - [SafeCom Go devices displaying "License Error" error (Troubleshooting)](https://help.bestofbreed.eu/safecom-go-devices-displaying-license-error-error) - [SafeCom Go HP embedded not showing the PULL print icon (Troubleshooting)](https://help.bestofbreed.eu/safecom-go-hp-embedded-not-showing-the-pull-print-icon) - [SafeCom GO HP FS: After Go installation SafeCom Configuration not visible on EWS (Troubleshooting)](https://help.bestofbreed.eu/safecom-go-hp-fs-after-go-installation-safecom-configuration-not-visible-on-ews) - [SafeCom Go Xerox continuous reboot cycle (Troubleshooting)](https://help.bestofbreed.eu/safecom-go-xerox-continuous-reboot-cycle) - [When trying to access the SafeCom Device Server webpage it shows error 404 - Page not found (Troubleshooting)](https://help.bestofbreed.eu/when-trying-to-access-the-safecom-device-server-webpage-it-shows-error-404-page-not-found) - [SQL Memory Usage in SafeCom (Troubleshooting)](https://help.bestofbreed.eu/sql-memory-usage-in-safecom) - [SafeCom Report "User Printing by Org Unit" not showing users if export is generated through rptexport.exe (Troubleshooting)](https://help.bestofbreed.eu/safecom-report-user-printing-by-org-unit-not-showing-users-if-export-is-generated-through-rptexport.exe) - [SafeCom Server: SQL Error: set StatisticInfo - Arithmetic overflow error converting expression to data type int (Troubleshooting)](https://help.bestofbreed.eu/safecom-server-sql-error-set-statisticinfo-arithmetic-overflow-error-converting-expression-to-data-type-int) - [Do not install SafeCom Print Client and SafeCom Server on the same Windows server (Troubleshooting)](https://help.bestofbreed.eu/do-not-install-safecom-print-client-and-safecom-server-on-the-same-windows-server) - [SafeCom G4 520\*10: Installation error on Windows Server 2012 R2 (Troubleshooting)](https://help.bestofbreed.eu/safecom-g4-52010-installation-error-on-windows-server-2012-r2) - [SafeCom Go HP FS: "device is not yet configured, please try again later"(Troubleshooting)](https://help.bestofbreed.eu/safecom-go-hp-fs-device-is-not-yet-configured-please-try-again-later) See less ▼ - [AI](https://help.bestofbreed.eu/ai) - [RPA](https://help.bestofbreed.eu/rpa#main-content) - [Software Testing](https://help.bestofbreed.eu/rpa#software-testing) - [Professional Services](https://help.bestofbreed.eu/professional-services) - [Printix](https://help.bestofbreed.eu/printix#main-content) - [Security](https://help.bestofbreed.eu/printix#security) - [PaperCut MF](https://help.bestofbreed.eu/papercut-mf#main-content) - [FAQs](https://help.bestofbreed.eu/papercut-mf#faqs) - [How to](https://help.bestofbreed.eu/papercut-mf#how-to) - [Troubleshooting](https://help.bestofbreed.eu/papercut-mf#troubleshooting) - [Known Issues](https://help.bestofbreed.eu/papercut-mf#known-issues) - [Tungsten SafeCom](https://help.bestofbreed.eu/tungsten-safecom#main-content) - [How to](https://help.bestofbreed.eu/tungsten-safecom#how-to) - [FAQs](https://help.bestofbreed.eu/tungsten-safecom#faqs) - [Known Issues](https://help.bestofbreed.eu/tungsten-safecom#known-issues) - [Troubleshooting](https://help.bestofbreed.eu/tungsten-safecom#troubleshooting) - [Tungsten ControlSuite](https://help.bestofbreed.eu/tungsten-controlsuite) - [Tungsten AutoStore](https://help.bestofbreed.eu/tungsten-autostore) - [Tungsten Equitrac](https://help.bestofbreed.eu/tungsten-equitrac) [![Chill listening crop-3](https://help.bestofbreed.eu/hubfs/BestofBreed_logo.svg "Chill listening crop-3")](https://www.bestofbreed.no) Service isn't something you get - You experience it! 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