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Tungsten SafeCom
Tungsten SafeCom streamlines the print processes, reducing costs and enabling you to safely control printing operations through a single solution.
How to
- How do I collect Safecom system information to attach to support tickets? (How to)
- How do I collect logs on Safecom Go Ricoh from S87 nnn.030*03 onwards (How to)
- Why am not able to delete or disable the safecom trace folder? (How to)
- How do I disable store doc on first server? (How to)
- How do I recreate empty SafeCom-databases? (How-to)
- How do I change access control on HP Futuresmart devices? (How-to)
- Improve collection of offline tracking in SafeCom Multiserver setup (How to)
- Restrict memory usage on Microsoft SQL Server / SQL Express (How to)
- How do I configure my Safecom Controller without access to DHCP-server or forgotten IP-address. (How-to)
- ID Controller Password policy (How to)
- SafeCom Logging Instructions (How to)
- Install SafeCom Go Kyocera with an USB key (How to)
- Configure a Safecom Controller on a network without DHCP server (How to)
- Configure signed LDAP for user import/sync (How to)
- Disable Store Doc on first server. Force SafeCom mulitserver environment to store PULL print jobs on users homeserver (How to)
- How to recreate fresh databases for SafeCom Single / Primary server (How to)
FAQs
- SafeCom: Can the Administrator console be installed through a script (silent installation)? (FAQs)
- Safecom supported devices (FAQs)
- Is SafeCom affected by the Apache Log4J vulnerability?
- Which devices are supported by SafeCom? (FAQs)
- What are the SafeCom server requirements? (FAQs)
- What operating systems do the SafeCom server support? (FAQ)
- What Client Operating Systems do SafeCom Support? (FAQ)
- How can I get a SafeCom trial license? (FAQ)
- How to request a new SafeCom license for a new server (FAQs)
- What happens with my SafeCom-server when the maintenance expire date reaches? (FAQ)
- What does the "License violation"-error means when adding a new Safecom-license? (FAQ)
- What is a SafeCom multi server environment? (FAQ)
- When do I need a SafeCom multiserver environment? (FAQ)
- SafeCom G3 and G4 Multiserver becomes slow over time when installed SafeCom device software is older than April 2nd. 2012 (FAQs)
- G3 - Missing SQL indexes on newly added Safecom Secondary server (FAQs)
- Is SafeCom device server dependent on Java? (FAQs)
- Is it possible to find devices with a serial number in safecom administrator?(FAQs)
- What does the ID Controller status lights mean? (FAQs)
- Safecom Go Loading as Safecom P-Go (FAQs)
- Folders to exclude from AntiVirus Scans (FAQs)
Known Issues
- SafeCom: HP Limo: Slow Authentication on Device Server (Known Issues)
- Login and connection issues with SafeCom 2 Port Controller after Xerox Base Firmware upgrade (Known Issues)
- SafeCom Administrator: Repair Replication gives error 23 (Known Issues)
- Print Job ownership is being mixed up on environments based on Windows Server 2008R2 Terminal Services (and Citrix) (Known Issues)
- Compatibility Issue with SafeCom Go FutureSmart and HP FutureSmart Bundle Version 3.4 firmware (Known Issues)
- SafeCom Device Server 90*10 does not support Java 9 (Known Issues)
- SafeCom G4 520*10: After Installation (using Windows Authentication Setup) login to SafeCom Administrator fails (Known Issues)
- SafeCom G4 installed on external SQL 2012 instance. Restart of the SafeCom service deletes the 4 SafeCom databases (Known Issues)
- Known limitations with SafeCom Device Server Failover (Known Issues)
Troubleshooting
- What does my SafeCom error code indicate? (Troubleshooting)
- Why does my SafeCom-device show the error: "Out of order"? (Troubleshoting)
- My print jobs gets stuck in shared Windows Printer Queue with status "Sent to printer" (Troubleshooting)
- Why are print jobs getting stuck in the Windows print queue after upgrading to Safecom G4 520*09? (Troubleshooting)
- Importing AD users not working (Troubleshooting)
- Why does the SafeCom installer complain about pending restart ? (Troubleshooting)
- What is the password of SQL-user 'safecom'? (Troubleshoting)
- Help! My Canon printer is printing rubbish after a server upgrade!
- SafeCom Administrator shows "database failure (2)" when opening the device list (Troubleshooting)
- SafeCom "Job inaccesible" error shown on device control panel (Troubleshooting)
- Invalid eCopy TCP header error message when attempting to add a Ricoh MFP in ShareScan (Troubleshooting)
- SafeCom G4 520*10 with SQL Server 2016: Replication setup through SafeCom does not work (Troubleshooting)
- Why doesn't setup replication work from SafeCom? (Troubleshooting)
- SafeCom Administrator - Error Exporting Tracking Data (Troubleshooting)
- SafeCom Device Server with Windows Server 2012 / 2012 R2 requires SNMP service (Troubleshooting)
- SafeCom Administrator is unable to detect the type of device being added (Troubleshooting)
- My ricoh devices shows "Out of Order" (Troubleshooting)
- SafeCom Go devices displaying "License Error" error (Troubleshooting)
- SafeCom Go HP embedded not showing the PULL print icon (Troubleshooting)
- SafeCom GO HP FS: After Go installation SafeCom Configuration not visible on EWS (Troubleshooting)
- SafeCom Go Xerox continuous reboot cycle (Troubleshooting)
- When trying to access the SafeCom Device Server webpage it shows error 404 - Page not found (Troubleshooting)
- SQL Memory Usage in SafeCom (Troubleshooting)
- SafeCom Report "User Printing by Org Unit" not showing users if export is generated through rptexport.exe (Troubleshooting)
- SafeCom Server: SQL Error: set StatisticInfo - Arithmetic overflow error converting expression to data type int (Troubleshooting)
- Do not install SafeCom Print Client and SafeCom Server on the same Windows server (Troubleshooting)
- SafeCom G4 520*10: Installation error on Windows Server 2012 R2 (Troubleshooting)
- SafeCom Go HP FS: "device is not yet configured, please try again later"(Troubleshooting)